Every reply, every channel,
linked to the user that sent it.
WhatsApp, email and SMS in one inbox, with an AI assistant per channel that answers from your database and knowledge base. Every conversation is linked to the contact and the trigger event that started it.
Three tools, four tabs, zero context.
Most teams spread customer messages across WhatsApp Business, Gmail and a CRM that doesn't talk to either. The user pays the bill twice: once in lost replies, once in repeating themselves.
Channels never meet
WhatsApp lives on one phone. Email lives in someone's Gmail. The reply that mentions the order ID is in a third tool. Customers feel it.
No link to the user
You read a message but you don't see who sent it: their plan, their MRR, their last event. You answer in the dark.
AI replies are bolt-ons
Most AI inboxes don't know your data. Mo writes from your database, your knowledge base, and the trigger event tied to the thread.
One inbox. Every channel. Tied to your data.
Three things happen the moment a customer message lands in Minimo: it converges into a single inbox, it gets linked to the contact and trigger event in your DB, and Mo can draft a reply from your data instantly.
All channels converge
WhatsApp, email and any helpdesk you forward to Minimo land in the same inbox. One queue, one shape, one set of rules.
Every thread is linked
Each conversation carries the linked contact and the trigger event that started it. You always know who you're talking to and why.
Mo replies from your DB
Mo drafts replies grounded in your data: shipping status, plan, last event, knowledge base. You review, edit, send. Or auto-send.
Built for the database-native team.
WhatsApp two-way
Send and receive on Twilio or WhatsApp Business API. Templates, sessions, opt-in: all handled.
Email replies threaded
When a campaign or auth email gets a reply, it lands in the same thread. No separate Gmail tab.
An AI assistant per channel
Assign Mo to WhatsApp, email or SMS. Each assistant answers from your DB and your knowledge base, automatically. Confidence-scored: auto-send the safe ones, queue the rest for review.
Linked to your data
Every message shows the contact card with plan, MRR, last seen, plus the trigger event that started the thread.
Auto-assign by rules
Route by channel, by plan, by tag, or by event. Pro users to senior agents. Refunds to the finance queue.
GDPR-friendly storage
Conversations stored in EU. DSAR export, retention windows, opt-out per channel. Compliance baked in.
What changes for the team that picks up the message.
| Feature | Before Minimo | With Minimo |
|---|---|---|
| Where messages live | WhatsApp + Gmail + CRM | One inbox |
| Who sent this? | Tab-switch to look it up | Contact card always visible |
| Why are they writing? | Ask the customer | Trigger event already linked |
| First reply | Manual, 12 minutes | Mo draft, 8 seconds |
| Hand-off between teammates | Copy-paste on Slack | Assign + internal note |
| Email replies | Lost in shared@ | Threaded with the campaign |
The inbox is included on every plan.
Free includes the unified inbox with WhatsApp + email replies. Mo's AI drafting is unlocked on Starter. Auto-assign rules and queues on Growth.
Ship the unified inbox today.
Connect WhatsApp and your email domain in five minutes. Mo learns from your DB the moment Postgres is connected.
Free plan, no card required.
